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Technical Support Supervisor

3.00 to 6.00 Years   Pune   09 Jul, 2019
Job LocationPune
EducationNot Mentioned
SalaryRs 5 - 8 Lakh/Yr
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

* Accountability Provide technical support to Global LBP and Valves Sales channels to resolve technical queries for Fisher Instruments.Provide support and guidance to resolve technical queries for Fisher Instrument mounting kit.To involve in testing of new instruments both hardware and software.Familiar with other models of actuators to support mounting kitsProvide technical report of issues found with resolutions.Identify product quality issue and highlight to Engineering team when necessary.Ensure all calls are properly log into internal tracking system.Monitor team utilization and report monthly on tracking status.Provide technical clarification to customers when required.Ensure troubleshooting procedure/check list is used for field service to feedback necessary information to the Technical Support Centre.Ensure team are trained and updated on the latest product and technology*

  • Degree/Diploma in any Engineering Discipline

  • Minimum 5 years experience in process control & with at least 3 years practicing chosen engineering discipline. Knowledge of DCS will be preferred.

  • Good technical acumen and the ability to analyse field requirement and make recommendations for modifications together with assessments of the potential impact of such modifications

  • Strong communication and interpersonal skills; matured personality and innovative

  • Strong organizational, prioritization and planning skills

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Keyskills :
salescoachingautomationbankingcommissioningfieldserviceproductqualityprocesscontrolinterpersonalskillsdcsvalvestestingcontrolhardwareplanningmountingrebuildsengineeringechnicalsuppactuat

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