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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Description - Circle LeadTechnical Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool Troubleshooting desktop / laptop OS issues Installation / re-installation / configuration of systems, printers, scanners Installation/re-installation/configuration of software/applications Installation / configuration of e-mail client Troubleshooting of e-mail client related issues Troubleshooting printer / scanner related issues Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update Install approved patches onto desktops / laptops which have failed automatic update Configure print queues for users / groups Troubleshoot print queue related issues Handle IMAC s (pre-approved, low impact Install, Move, Add and Change) Ability to quickly analyze & diagnose technical problems Independently generates solutions based on analytical, technical skills and business knowledge. Mentor and train other team members Maintain the asset stock, do the asset allocation at circle level Problem determination and resolution within SLA sOperational Proactive and clear communication skills Should be good in client handelling skill Willing to Work on Shifts based on the projects need Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations Ability to acquire new skills & keep them updated Should impliment Service Improvement Plan in his Circle Work with Local & NHQ Teams Ensure that all call assigned to him are update and resolved with in SLA Minimum of 3 years of experience as Senior Desktop support, Roles & Responsibilities:Minimum Experience Required: 1-3 YEARS Mandatory Skills: Technical Support Desirable Skills: IT Operations Management Language Skills: English Language
Keyskills :
rootcauseanalysis itoperationsmanagement rootcause itoperations technicalskills assetallocation serviceimprovement communicationskills operationsmanagement echnicalsupp