Technical Writer

Job Description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL. Ciena is looking for a skilled, highly motivated senior technical writer. We re looking for a problem solver with excellent language skills who will write easy-to-understand user guides and online help. You ll also create tutorials, configuration guides, and other user assistance to help our customers use our products.Responsibilities:
• You will create and maintain user documentation for Blue Planet products.
General Activities:
• Write, maintain, and improve customer documentation
• Supplement documentation with relevant graphics and examples
• Work with minimal direction toward predetermined goals, and be able to quickly become proficient with new tools and software
Collaboration with stakeholders
• You will interact with developers and customers to identify and close gaps in documentation.
• You ll participate in our learning community, recognize trends and topics of interest, and create content that meets the needs of our customers.
Areas of impact
• You ll be integral to the success of our customers.
Requirements
• Excellent writing, editing, grammar, and verbal communication skills and a strong attention to detail
• Experience writing for external audiences, and aptitude with both technical documentation and training guides
• Ability to plan, schedule, and be flexible while meeting tight deadlines
• BA/BS degree or equivalent practical experience
• 3 years experience planning and writing customer-focused documentation for software audiences
• Ability to meet tight deadlines with multiple deliverables
• Great communication skills
• Nice to have: Familiarity and comfort with Git, Markdown, and other documentation tools
About Ciena Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People. Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena! Being You Ciena As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner. We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena s interview process or seeking employment with us. ,

Keyskills :
content managementcustomer relationsuser assistancecommunication skillsdocumentationverbal communicationuser documentationlanguage skillsediting