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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Web / Mobile TechnologiesNetwork / System Administration |
| EmploymentType | Full-time |
Key aspects of this role: Lead the team of system administrators. Point of contact for the team for any technical or process issues Train the team on the technical aspects Help and guide the team members in the tasks that they are not able to proceed. Make sure that all the tasks are performed with Quality and within the SLA. Conduct the technical trainings for the team Attend the client calls and meetings such as CAB meetings. Investigate and attend the escalation calls Document the procedures and prepare the Technical task documents (SOP). Assist in defining and coordinating the team project activities. Ensure the team performance meets or exceeds the defined SLA. To be the right fit, youll need 10+ years experience in Infrastructure support Expert in core Linux and VMware skills Understanding of OS level troubleshooting Awareness of Storage concepts Understanding of pro-active infrastructure monitoring Awareness of ITIL processes Should have done client coordination on daily basis and managing escalations Its good to have: Experience in Configuration Management tool like Chef Certification in ITIL foundation ,
Keyskills :
sql infrastructure java eamperformance clientcoordination productengineering sqlserver customerrelations technologyconsulting applicationsupport supportservices remoteinfrastructure