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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Responsible for responding in an efficient and professional manner. Handles and resolves customer requests, querie, complaints; identifies and escalates priority issues. Ensures compliance with all company and departmental policies, procedures, and guidelines. CRITICAL SKILLS REQUIRED Good spoken & written Communication skills Should be able write over 30 words per minute using a computer keyboard Should be able to use MS Excel, Word, Internet and Intranet Resources Highly self-motivated to achieve high standards in both quantity and quality Ability to prioritise tasks appropriately and recognise when issues need escalation CANDIDATE SPECIFICATION Skills and Experience Ability to work in a high-pressure team environment, reacting positively to change and adapting new processes quickly Strong focus on delivering results in a team environment, working together to deliver the teams objectives Appropriate system navigation skills. Experience working in a Service environment would be preferred Competencies Timely Decision Making : Define and resolve problems by optimizing systems. Crystallization of strategic choices Customer Focus: The ability to service customer requirements while focusing on customer delight .The ability to collaborate with internal customers to add value to business relationship Taking Ownership: Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks Functional Excellence: Identifies the problem by understanding its nature and its component parts and the relation between them. Generates timely and well developed solution to addresses the problem. Able to apply solutions across varied problems using functional knowledge & logical conclusions. Learn and Use Knowledge for business Innovation. Challenge measures/processes for operational excellence ,
Keyskills :
intranetcustomerservicecomplianceintegritypeoplemanagementcustomerfocusqualityenvironmentaccountabilitymanagementcommunicationskillsity