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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
Position Description:This role is part of the team, which enables the monitoring solutions for BMCs Internal IT and the BMCs SaaS operations i.e. Customers environments.As Platform System Administrator, your responsibility is oriented towards the goal of helping IT Operations using BMC products and enable solutions that detect, isolate and remediate both application and infrastructure issues. One must possess a positive attitude and flair of understanding their business needs. Must have experience of current industry trends in Infrastructure and Application Monitoring products. Should have experience of working with IT Infrastructure Operations and Management products.Primary Roles and Responsibilities:Administration of BMC TrueSight Operations ManagerAdministration of BMC TrueSight App Visibility ManagerConfigure and deploy monitoring solutions using BMC Patrol AgentsConfigure and deploy Synthetic monitoring solutions using TrueSight,Develop policy and rules required by monitoring, integrationConfigure network monitoring using EntuityDevelop and configure CMA policies including tag, filter, group, and monitor policiesConfigure and fine tune KPI, baselines and monitoring thresholds at global, local, and instance levelDevelop and Configure custom monitoring solutions, dashboards, interfaceManage and support Integrations with BMC Remedy, BMC Service resolution, CMDB, other BMC productsBuild integration to non-BMC monitoring solutionsProvide reports, stats, metrics to users and help debug issues with Infrastructure and ApplicationsOn call Support for Critical priority issuesAddressing user Incidents & requests regarding Monitoring configurations.Co-ordinate with Product Support and R&D teams to fix the product issuesREQUIRED SKILLS:Minimum 3-4 Years of experience in IT Infrastructure Operations and MonitoringPrior experience of working on BMC Monitoring Products - TrueSight Operations Management BPPM, PATROL, TMART, TrueSight SyntheticStrong verbal and written communication skills are required for interaction with a global team.Engineering Graduate in Computer Science or relevant fieldExposure to ITIL Framework & Change and Incident Management toolsAdded advantage if Basic understanding & work experience on BMC products - BMC Remedy, BMC Discovery, BMC App Visibility Manager, BMC End User Experience Monitoring tool.Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activitiesDESIRED (NICE-TO-HAVE) SKILLS:Understanding of monitoring the KubernetesKnowledge on Prometheus, GrafanaUnderstanding of Cloud Computing environments, AWS, Azure, etc.Experience to work with End User Experience Monitoring products,
Keyskills :
BMC RemedyITIL FrameworkBMC DiscoveryChangeIncident Management tools