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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
* Duties and Responsibilities - 1.Tech Processes Monitoring Day to day production monitoring for business transactions Process Mapping to find areas of opportunities for system enhancements Health Check - Make sure all APIs (OTP Auth Re-query Cancellation POD etc.) are performing optimally 2. Issue Resolution Be the interface between Business Team & Partners for all tech related issues and follow-up with respective stakeholders at partner end for resolution within agreeable timelines Co-ordinate with IT to resolve all internal issues on priority and escalate unresolved issues to Business team. Review tech related complaints and recommend required actions assist KAMs to resolve all issues efficiently. 3. KPIs & Control Charts development Understand new propositions capability developments and derive KPIs and Control Charts required to monitor respective capabilities Initiate requirements to develop KPIs and Control Charts for existing and new capabilities wherever required 4.Post Go-live Support Provide post go-live support monitoring & issue resolution for Ecom projects/enhancements Monitor all Ecom related developments and ensure any issues identified should resolved on priority. , * a) Qualifications Minimum Qualification: Engineering Graduate / Post-graduate b) Work Experience 3 to 5 years of experience Financial Services Industry background with exposure to multiple aspects of project management, with exposure to product development Hands-on experience in supporting customer facing apps and websites Strong Project / Program management experience
Keyskills :
bankingfinancefilingmishealth checkmusic makingcontrol chartsprocess mappingissue resolutionproject managementfinancial servicesprogram managementnbfc