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Urgent Candidates for Associate

2.00 to 4.00 Years   Pune   23 Feb, 2023
Wipro Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities: Working of corrections or setting up customer accounts, process bills for residential or business customers, contact interanl stakeholders of at times customer for missing information / to reschedule orders, process service turn on, service turn offs, transfer of service, meter relocation, credit handling, general query. Access Customer s support needs and handle/route accordingly. Use knowledge acquired during training and prior experience to resolve issues. Ensure adherence to rules to resolve query. Correcting and setting up new customers & processing Billing queries for residential or business customers / Scheduling service requests for meter reads / Credit Handling / property inspections etc. Ensuring standard operating procedure is followed. Deliver excellent customer service and ensure customer satisfaction in transactions Handle non-voice transactions according to defined quality, standards, policies and procedures & Ensure accurate documentation of each transaction Attend to customer queries, concerns and complaints and provide first time resolutionand / or transaction resolution Escalate transactions to proper parties following proper protocols Ensure compliance to all company policies and procedures Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keep all company information which includes customer information confidential and secured Qualifications: Graduate 6 to 12 months experience preferably Exposure to Water and Utilities Domain, else Telecom Domain, Experience in Customer Services is vital with exposure to CSAT driven performance is a must for experienced candidates. Communication Skill required- Good verbal and written communication skills with Decent Analytical & Judgmental Skills. Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) - Customer service orientation Working knowledge of PCs e.g. MS Office with good keyboard skills Correct construction of sentences and Grammatically correct English Ability to work in a team aiming to achieve daily set targets. Ability to interact with internal & external customer while seeking information if required. Candidate should possess fair written skills for business to business interactions & good secondary research skills. Good English communication skills (verbal and written) with neutral accent Teamwork Reasonable analytical skills Good motivational fit (job, organization, location) Willing to work on shifting schedules, overtime(paid) as may be required by business exigencies,

Keyskills :
customer servicesecurity managementinformation security managementcustomer service orientationms officeanalytical skills

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