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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
Equal Opportunity Employer:Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion, national origin, age, or any other protected characteristic.User Success ManagerLocation: Pune, IndiaWhy User Success and Why Now:In User Success, we have a relentless focus on creating loyal users by helping them realize business value, within all accounts and account segments. With the overall user experience transformation happening in our industry, we understand driving continuous adoption of our technology is paramount to a successful engagement with our users and as such, we have created a User Success Team focused on increasing adoption and satisfaction with all of our products, ensuring our accounts and users are successfully meeting their business goals.Position Summary:As a Success Manager, you will be responsible for utilizing technology to proactively communicate with current users, primarily focused on large tech touch accounts. You will also build and maintain resources to complement user success outreach across our entire user success account base. You will determine how various forms of outreach (emails, webinars, videos, campaigns, etc.) should work together and align with Bentley business units on the communication plan for each account segment(s).As a member of the User Success team, you will partner and work across the organization to act as the voice of the user/account and champion their needs. You will act as a trusted advisor to our accounts, build deep relationships and educate our users on Bentley solutions and best practices to help drive usage, adoption and maximizing the opportunity to add value to their workflows. Your day-to-day:Act as the primary point of contact throughout your assigned account s lifecycle. As the voice of the user, triaging and/or coordinating internal teams and efforts to support and maintain a strong ongoing account relationship by:
Keyskills :
subject matter expertisecontinuous improvement facilitationpublic worksbusiness unitsuser experienceproject deliverysoftware solutionsoral communicationaustralian equitiesfoodbeverage