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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Skill : Voice AnalystYears of Experience : 8-11 YearsWork Location : Pune & TrivandrumJob DescriptionSME in building and integrating IVR applications, CTI, Agent desktops, Softphones, CRM, Outbound Dialler, Wallboards, Screen pop data, statistical data management, and reporting.Experienced Solution Development, Solution Architecture, ICT Projects & technical Implementation.Extensive Data analysis and reporting in Contact Centre.Expertise in following, IVR Development and VXMLAvaya Experience Portal & Avaya Predictive Outreach Manager (POM)Avaya Callback AssistOrchestration DesignerDevelopment Skills in Java, Angular, SpringbootWindows & LinuxWeb Services (SOAP & REST) and API programmingVirtual Hold Technology (VHT) for web callbackVHT Agent AssistNuance Speech serversVerintAdvantageous:Alfresco, Jira, Confluence Insurance / Financial Services Domain Competencies & Experience: Good understanding of policy / claims lifecycle Key Skills: Voice Analyst,
Keyskills :
apismeivrctiictpopjavajirasoapvxmlrestlinuxavayaclaims