We Recruit now- Deputy National Lead - Risk Containment Unit

Job Description

* Duties and Responsibilities - 1. Planning Interact with respective process owners within Risk Containment Unit to identify the problem areas and brainstorm on probable solutions Foresee challenges with the new processes or technologies implementation and determine the RCU processes to manage the fraud risk associated Review changes in the front-end applications that have an impact on the fraud risk or exposes customer s data to the external parties Horizontal review of all products to replicate best practices as per the requirements and design of respective products Planning of Annual Operating Projects for the Unit as well as Long Range plans to optimize the operational processes and introduce new technologies Carry POCs/Pilots to validate the benefit hypothesis before creation of requirement documents 2. Execution Review the best practices in Industry and determine the build vs buy basis the balance of Costs and Risk involved Collate all requirements including AOP as well as BAU projects for all respective products/functions and create implementation framework Lead requirement gathering design documentation by interacting with operational users and other functions Create the Business Requirements Document (BRD) and share with the IT team. Discuss the document and clarify any doubts. Receive the Understanding Document from the IT team. Ensure that all requirements are effectively captured and provide sign off. Drive program management of technology development. Track and report milestones. Provide clarity to development team on specific queries/ areas. Escalate any issues and drive resolution. Work with team to do functional testing of the new/ reworked systems. Partner with the IT team to address any bugs or issues. Apart from the high priority projects identified in the AOP regularly communicate with various teams to understand other BAU/ ad-hoc requirements and drive system changes for the same. Investigate frauds across products decipher modus operandi and the root cause identification to determine gaps in system and implement process changes in collaboration with respective stakeholders 3. Team management and coaching Participate in selection process to identify the right talent for positions within the team Determine individual training needs and development plans to build expertise and enhance skills in the team Set objectives conduct reviews and close appraisal processes for the team as per timelines * Major Challenges - Ongoing changes across the Business processes horizontally which are completely different in nature for each business ranging from B2B business to Payments to B2C & SME Smaller changes within the ecosystem that impacts the front-end as well as back-end processes Collaboration with multiple business/risk/CoE teams to ensure all products are covered Multiple projects/tasks within each product and stringent timelines Requirements keep changing even after the BRD has been signed off and there is a need to go back to the development team. This impacts project timelines and creates friction as a lot of the work needs to be re-done. Understanding gaps in the technical requirement versus the actual functional requirement. Hence unanticipated issues come up when the system gets rolled out. , * a) Qualifications Minimum Qualification: BE/ BTech/ MCA, MBA (IT/ Operations) preferred, PMP certification b) Work Experience Minimum 10+ years of experience Prior experience on implementation of technological projects as well as operational insights on fraud control processes Ability to decipher trends through data Ability to straddle across both functional and technical side, team management experience, flexibility and humility Logical reasoning Acumen to understand fraud trends and setup detective/preventive controls

Keyskills :
front endroot causefraud controltraining needsteam managementselection process