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Client Acquisition Relationship Manager

Fresher   Raipur   05 Dec, 2025
PYXIDIA TECHLAB LLP
Job LocationRaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a Client Acquisition and Relationship Manager at Pyxidia TechLab, you will lead the outbound sales team with your 5 to 8 years of experience in call center management. Your primary focus will be on developing sales strategies, managing team performance, and ensuring exceptional customer service through training and development initiatives.Key Responsibilities:- Team Leadership: - Recruit, train, and develop a high-performing outbound sales team. - Set clear performance expectations and provide ongoing coaching and feedback. - Foster a positive and motivating work environment.- Training and Development: - Design and implement comprehensive training programs for new hires and ongoing development for existing team members. - Assess training needs and develop tailored training solutions to enhance team skills and knowledge. - Monitor the effectiveness of training programs and make adjustments as necessary.- Sales Strategy Development: - Develop and implement effective outbound sales strategies to achieve sales targets. - Analyze market trends and competitor activities to identify growth opportunities. - Collaborate with marketing to align sales campaigns with promotional activities.- Performance Management: - Monitor and analyze key performance metrics such as call volume, conversion rates, and sales revenue. - Prepare regular reports on team performance and sales results for senior management. - Implement performance improvement plans as needed.- Customer Relationship Management: - Ensure the team delivers exceptional customer service and builds strong client relationships. - Address customer inquiries and resolve issues promptly. - Gather customer feedback to enhance sales processes and service delivery.- Process Improvement: - Identify areas for process improvement and implement best practices for enhanced efficiency. - Utilize technology and tools to streamline operations and improve team performance.Qualifications:- Bachelors degree in Business Administration, Marketing, or a related field.- 5 to 8 years of experience in outbound sales call center management.- Proven track record of achieving sales targets and driving team performance.- Strong leadership and team management skills.- Excellent communication and interpersonal skills.- Proficient in call center software and CRM systems.- Ability to analyze data and make data-driven decisions.What We Offer:- Competitive salary and performance-based bonuses.- Comprehensive benefits package.- Opportunities for professional development and career advancement.- A dynamic and supportive work environment.- Medical benefit and statutory compliances.(Note: Application questions and work location details are omitted from the final JD as they are specific to the hiring process and not part of the job description),

Keyskills :
Client AcquisitionRelationship ManagementSales ManagementTeam LeadershipTrainingDevelopmentPerformance ManagementCustomer Relationship ManagementProcess ImprovementCommunication SkillsInterpersonal SkillsData AnalysisSales Strategy Development

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