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Guest service agent

4.00 to 8.00 Years   Raipur   02 May, 2024
WINMET UNITED ACCESSORIES PRIVATE LIMITED
Job LocationRaipur
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaGeneral / Operations ManagementFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Guest Service Agent is an entry-level position in the hospitality industry. Guest Service Agents are responsible for providing excellent customer service to guests, including check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns. They must be able to communicate effectively with guests and other hotel staff, and have a friendly and professional demeanor. Guest Service Agents must also be able to multitask and work in a fast-paced environment. This is a front-line position that requires a high level of customer service skills. In order to attract the best Guest Service Agents, it is important to write a clear and detailed job description that outlines the duties and responsibilities of the position.
    • Welcoming guests as they arrive and checking them into their rooms
    • Answering phone calls and responding to guest inquiries
    • Handling guest complaints and resolving issues in a timely and professional manner
    • Processing payments and maintaining accurate guest records
    • Assisting guests with luggage and other requests
    • Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
    • Maintaining a clean and organized front desk area
    • Providing information about hotel amenities, local attractions, and restaurants
    • Upselling hotel services and amenities to guests
    • Ensuring guest satisfaction throughout their stay

Keyskills :
problem solvingpatienceupsellingfilingcommunicationcustomer serviceresolving complaintstaking messagesanswering phones

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