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Customer Support Specialist

0.00 to 3.00 Years   Rajkot,Other Gujarat   14 Nov, 2024
TQV Private Limited
Job LocationRajkot,Other Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support ExecutiveLocation: Rajkot, GujaratJob Type: Full-time (Monday to Saturday) (9:30 to 6:30)About the Role:We are looking for a dynamic and enthusiastic Customer Support Executive to join our team. The selected candidate will be responsible for providing exceptional support through managing customer inquiries, drafting mails and building strong client relationships. This role requires excellent communication skills and a customer-focused mindset to ensure satisfaction and resolve issues effectively.Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, email, or chat, ensuring a positive and helpful experience. Effectively troubleshoot and resolve customer issues, providing timely and accurate solutions.Follow-Up: Ensure follow-up on unresolved issues, keeping customers informed about the status of their inquiries.Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.Record Keeping: Document customer interactions and feedback in the system for future reference and analysis.Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and trust.Feedback Collection: Gather customer feedback and insights to help improve products and services.Collaboration: Work closely with other departments to address customer needs and enhance the overall customer experience.Sales Support: Identify upsell and cross-sell opportunities during customer interactions.Continuous Improvement: Stay updated on industry trends and best practices to enhance service delivery.Qualifications:Experience:Fresher can apply also having experience in customer support added a benefitSkills:Great interpersonal skills.Exceptional oral and written communication skills. Proficiency in English is a mustEducation:Graduation in any field. Well versed with computers.Terms & Conditions:A 1-year bond is mandatory. Email: hidden_emailNo: hidden_mobileAddress: 3rd Floor, Shubham Complex, Sadhu Vasvani Rd, above Gangotri Dairy, Yogi Nagar, Rajkot, Gujarat 360005,

Keyskills :
Great interpersonal skillsExceptional oralwritten communication skills

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