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Warehouse Executive

1.00 to 4.00 Years   Rajkot   22 Feb, 2025
ADARSH SOLUTIONS PRIVATE LIMITED
Job LocationRajkot
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaTechnical Support / HelpdeskERP / CRM
EmploymentTypeFull-time

Job Description

    Key Responsibilities: Customer Support:
    • Serve as the first point of contact for WMS/OMS-related queries, via phone, email, or chat.
    • Assist customers with common WMS/OMS issues such as login difficulties, navigation problems, or data entry errors.
    • Provide general guidance and instructions on using the WMS/OMS software efficiently.
    • Troubleshooting:
    • Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and configurations.
    • Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity issues.
    • Collect and log details of issues, ensuring a thorough understanding before escalating to higher-level support.
    • Ticketing and Incident Management:
    • Create, update, and resolve support tickets using ticketing or incident management systems.
    • Ensure that issues are documented properly, and follow established procedures for issue prioritization and resolution.
    • Escalate unresolved or complex issues to L2 or L3 support, ensuring proper handoff and documentation.
    • User Training and Documentation:
    • Guide users through product features, workflows, and functionalities, helping them get the most out of the WMS software.
    • Contribute to and maintain knowledge base articles, FAQs, and troubleshooting guides for end users.
    • Collaboration:
    • Work closely with L2 support teams and product teams to identify recurring issues and suggest improvements to the WMS.
    • Provide feedback from users to help enhance product usability and functionality.
    Qualifications
    • 1 Years of supply chain management experience with strong functional (Warehouse Transportation & Logistics), technical and customer-facing skills
    • Bachelors degree
    • Ability to interpret requirements using activity diagrams, use cases, scenarios, business analysis, flowcharts, document analysis, site visits, business process descriptions and workflow analysis to Induce and manage requirements from clients.
    • Experience analyzing, designing, and implementing process and IT solutions
    • Ability to engage with people at all levels; both clients and internal colleagues
    • Ability to create unique solutions to complex material engineering flow problems, with organizational, process or technology contexts.
    • Ability to interact with both business and IT managers to ensure understanding of both the business and IT challenges and solutions.
    • Ability to travel 100% to customer sites in Domestic and International

Keyskills :
troubleshooting skillscomputer operatingcommunication skillssupport systemerpexecutive

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