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Job Location | Ranchi |
Education | Not Mentioned |
Salary | Rs 2.0 - 2.5 Lakh/Yr |
Industry | PO / Call Center |
Functional Area | Customer Service (Domestic)Customer Care Executive |
EmploymentType | Full-time |
Hiring for Customer Care Executive.Candidates will be responsible to resolve the queries of the customer through calls.11000- 13500 + INCENTIVES6 days workingday ShiftUndergraduate can also applyEXPECTED CANDIDATURE-Candidate should be graduate.Graduate fresher are also eligible to apply but have excellent communication skill.Candidate should have good communication skills in verbal and written both.Candidate should be comfortable to handle the customer over the calls.Candidate should have excellent convincing skills.Excellent communication skills - English (verbal/written).Internal team coordination over email/call.Basic knowledge of Excel.Handle the merchant escalations interactivelyPersonal Characteristics & Behaviour:Flexible to work in challenging work environment.Result OrientedMS Excel knowledge is a must,Resolve customer queries that a high standard of customer service is maintained. Handling Inbound & Outbound callsMaking follow-up calls and fixing appointmentsHandling the customer queries.Lead HandlingHandle Telephonic inquiriesMust have Good Communication Skills.*Must be comfortable for Calling.*Handling enquiries & coordinating/following up accordingly.*Good knowledge of MS-office & basic internet .
Keyskills :
telesalestelemarketingxcellentcommunicationskillswebsalesinboundcallsinboundtellecallingoutboundcallinginsidesalesoutboundsalesupsellingnegotiationskillsmarketinganalyticsfieldsalesleadgenerationproductknowledgepresentationskillstele-sales