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Territory Manager - Customer Care

4.00 to 8.00 Years Ranchi,Other Jharkhand 22 Feb, 2025

Job Location	Ranchi,Other Jharkhand
Education	Not Mentioned
Salary	Not Disclosed
Industry	Automobile / Auto Ancillaries
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Responsibilities & Key DeliverablesProviding inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, facultyPreferred IndustriesAutomobileTractorEducation QualificationDiploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience4-7 years of ExperienceCritical ExperienceSystem Generated Core SkillsCommunication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService ManagementSystem Generated Secondary Skills,

Keyskills :
Communication SkillsCustomer SupportManpower ManagementNegotiationRevenue GenerationSAPService PlanningTeam BuildingWarranty ManagementService OrientationCapability BuildingService QualityService ManagementCustomer SensitivityConsumer Focus

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Territory Manager - Customer Care

Job Description

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