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Customer Care Manager

3.00 to 8.00 Years   Silchar   29 Mar, 2019
Job LocationSilchar
EducationNot Mentioned
SalaryNot Disclosed
Industryecruitment Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Responsibilities & Key Deliverables

  • To analyse the technical complaints of the vehicle in the field.
  • To rectify defects in vehicles / overhaul aggregates.
  • To maintain and handle internet based warranty.
  • Ensure implementation of service processes at channel partners.
  • Development of secondary channel.
  • Feed back on company s Service
  • Scrutiny and approval of warranty and good will claims.
  • Ensuring uptime gauranty.
ExperienceBE - 3- 8 yrs, DME - 4 to 12yrs,

Keyskills :
customerrelationshipcustomerserviceskillsfeedcustomerserviceindustrycommercialwarrantygeneralmsofficeustomerservicevoice

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