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Support Engineer

1.00 to 3.00 Years   South Africa   02 Apr, 2019
Vodafone
Job LocationSouth Africa
EducationNot Mentioned
SalaryNot Disclosed
Industryelecom / ISP
Functional AreaEngineering Design / Construction
EmploymentTypeFull-time

Job Description

Platform Ops Engineer is responsible to provide the IT support for Vodafone local markets as 2nd line team responsible for resolving complicated technical issues or escalating them to the vendors. The role includes maintaining the availability of the applications and their hosted servers, management of all the system components and development of scripts to automate the system activities.Operations:

  • Maintaining the availability of the applications
  • Performing all possible technical troubleshooting steps on mobile platforms and back end systems to solve the problems and service requests, including testing and QA of fixes.
  • Determine if issues are application or software (triage)
  • Regular Deployment activities for CMS enhancements and new releases
  • Developing scripts to automate system activities
  • Monitoring configuration
  • User management configuration
  • CMS (application) Management and configuration
  • Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for Vodafone markets (i.e., Vodafone Portugal, Greece, Ghana,etc) (DNS,Proxy, Firewalls)
  • Utilizing the existing team applications and tools (knowledge base, Documentation database) to solve the incidents
Quality:
  • Ensure that thetechnical solution and root cause are clear and logic
  • Prioritizing and managing several open cases at one time based on agreed Service Levels.
  • Ensure that all incidents are solved within the agreed SLA
  • Update the technical documentation and the team knowledge base.
SLA:
  • Ensure that the technical solution and root cause are clear and logical
  • Prioritizing and managing several open cases at one time based on agreed Service Levels.
  • Ensure that all incidents are solved within the agreed SLA
  • Update the technical documentation and the team knowledge base
, Qualification / Experience:
  • Bachelor of Engineering / computer science or related discipline
  • 1-2years IT Support, system administration, web/software development experience
Technical skills:
  • Some UNIX/Linux administration
  • Technical knowledge in IT infrastructure technologiesand connectivity techniques
  • Continuous integration
  • Workflow best Practice
  • Security techniques and technologies
  • Experience in LAMP stack would be desirable, particularly in MySQL and PHP
  • Experience with Drupal would be desirable.
  • Understanding and experience with Cloud based systems such as PaaS or AWS would be extremely beneficial
  • Development skills using(shell scripting,
  • PERL,)
  • Hands on experience for Revision control systems like SVN,GIT
  • Working knowledge of monitoring and alerting systems (NewRelic, Nagios)
  • Remedy experienceis desirable
  • ITIL Foundation certification is desirable.
  • Application deploymentmanagement and risk mitigation
  • Knowledge of Application performance & monitoring tools such asNew Relic or AppDynamics would be desirable
  • Ability to collaborate with third parties
  • Understanding of the Cloud paradigm.
Personal skills:
  • Excellent communication skills and presentation skills.
  • Self motivated, detail-oriented
  • Willing to work on shift basis and On-call.
  • Confident negotiation and onlinedocumentation (throughout the negotiation) in English
Business and Managerial skills:
  • Good understanding of the global cooperative team environment
  • Understanding of the Telecommunications Market
  • Working under stress, Multitasking, Dynamic andCustomer oriented

Keyskills :
supportjavadocumentationremedytoolsengineeringnegotiationnfrastructuretechnical

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