Center Manager

Job Description

1. Based on Corporate strategic plan prepare the Annual Operating Budget and performance targets for the center in collaboration with Regional heads. 1. Devise and implement action plans for achievement of financial targets of the center 2. Oversee the processes, procedures, equipments and other facilities employed in IVF and ensure 3. Ensure that in cases of IVF failure the necessary formalities & policies are followed and the 4. Ensure timely documentation is followed by consultants/ doctors, RMOs/ Clinical Coordinators, 5. Ensure high standards of hygiene and cleanliness in order to avoid hospital acquired infections. 6. Oversee safekeeping of center medical records and ensure availability of the same at all times for 7. Maintain a database of total no of cases referred, direct walk ins, patient referral, successful ones, failure rate, reasons for failure and regularly update it to the Medical Director, NIF. 8. Maintain an efficient patient feedback and response system to ensure patient issues being resolved 9. Oversee procurement, materials management and inventory management and ensure cost effectiveness Position Title: Center Manager - JD Band: C2/ C3/ C4 Department: Operations Regional Director, NIF Reported by: 10. Coordinate with the Center Medical & Quality Manager and ensure that all clinical policies and procedures within the Center meets the requirements of NABH, State/ Local rules & regulations and other licensing or accrediting bodies 11. Initiate periodic clinical and medical reviews along with the Medical Advisory Board and ensure timely execution of the initiatives/ follow ups. 12. Monitor the performance of the Center in terms of revenue & profitability against targets and take 13. Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring 14. Ensure that medical waste management system is ongoing according to standards 15. Ensure that ethical Medical practice is followed at all times at the center 16. Interact with patients and attendants whenever required and establish a good rapport. 17. Assist and coordinate with the center level sales head in establishing NOVA brand in the locality/ area/ city through various sales and marketing campaigns 18. Act as an escalation point for all operational issues related to the facility and take necessary action by interfacing with the concerned stakeholders 1. Prepare the annual operating budget with the assistance of Finance team / RH / corporate strategic team/ HR. 2. Monitor the budget utilization and other financial measures for the department; Study and analyze causes for significant deviation from budget and take corrective action for the same. 3. Ensure timely refund of money to patients in case of unsuccessful treatment by coordinating with Corporate Finance team as per refund policy. 4. Coordinating with corporate MIS team to close the monthly P&L. 1. Oversee if the right number and quality of manpower is hired in accordance with the manpower planning 2. Establish center performance requirements and set the KRA for all the employees at the Centre. 3. Evaluate the work of reportees in order to achieve the department goals and develop reportees who are unable to meet expected performance levels/ have achieved the levels. 4. Nominate the clinical doctors and embryologists for IVF training for enhancing NOVA clinical 5. Support HR in investigating and resolving critical issues and attritions and ensure better work environment at by ensuring that employee engagement levels are high at the center. 6. Oversee duty rosters in order to ensure effective utilization of manpower and take corrective measures to ensure the discipline in the centers. 7. Manage the outsourced staff and ensure efficient running of the center Target V. Actual revenue targets, profits and contribution margin Target V. actual fixed costs Target V. Actual walk ins for the center Time taken to resolve patient complaints Number of patient/ doctor complaints raised V. resolved % Adherence to timelines for planned initiatives at the center % Deviations from medical regulations as a part of periodic audits Target V. Actual, Number of training man-days achieved for self and team % Adherence to timelines for appraisal process for self & team % Increase in department E-Sat score Target V. Actual, Regrettable attrition percentage in the center Qualification MHA/ MBA in hospital Administration (Indicative) 6- 8 years of experience in the domain operations preferably in Healthcare sector,

Keyskills :
marketing sales management businessdevelopment mis medicalrecords wastemanagement corporatefinance manpowerplanning costoptimization correctiveaction managementsystem ullfinalsettlement