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Customer Service

0.00 to 2.00 Years   Surat   28 Apr, 2020
Shoppers Stop Ltd
Job LocationSurat
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail
Functional AreaCustomer Service (Domestic)Sales / BD
EmploymentTypeFull-time

Job Description

  • Highest level of customized and personal customer service possible to individual shoppers
  • Provide welcoming, personal, professional service to all Customers at all times
  • Ask questions, investigate preferences, listen to customer, make the experience interactive
  • Suggest group of appropriate products and/or colors to meet and exceed customers needs
  • Try and educate the customers and create different looks for the customer, and encourage the customer to do so as well
  • Assist customers with product/services selection and information
  • Become trusted consultants for Beauty shoppers and give them an enhanced buying experience
  • Demonstrate effective communication skills, the well - executed and expedient application of makeup to achieve the look the Customer desires
  • Inform customers of programs or offers in the Beauty Category
  • Obtain Customer data for Beauty Addict clients
  • Follow - up, follow - through with customers and keep commitments in order to maintain strong relationships
  • Motivate the customer to visit the store often and make purchases frequently by driving the relationship with their clients
  • Be informed about products/company information/store information and convey to the customer accordingly
  • Listen well and communicate clearly
  • Practice current good counter practices
  • Maintain the appointment levels, contribution to sales, conversions
  • Focus on increasing the IPT and Avg Bill Value
  • Encourage customers to share feedback and reviews online, post pics post makeovers if possible
  • Be in touch with the respective Brand staffs to understand from them the new launches
,

Keyskills :
customer service managementeffective communication skills customer datacustomer service customer handlingservice management commu

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