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Customer Service Manager

1.00 to 6.00 Years   Surat   19 Oct, 2019
Job LocationSurat
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaPre-SalesSales / BD
EmploymentTypeFull-time

Job Description

Role & requirementTo acquire new quality customers and sales various products as desired by the Bank from time to timeTo ensure accurate, timely and error free processing of customer service requestsTo overcome problems using guidelines and escalate with expediency, when necessary.To ensure the best visual impact of the branches on customersDetailed ResponsibilitiesTo work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market shareTo constantly endeavour to improve existing customer relationships and involve in Sales to deepen the same.To keep updating knowledge and exposure to various banking products both internal as well as competitor.To continuously improve product knowledge and awareness of market trends and competitor products.To overcome problems using guidelines and escalate with expediency, when necessary.*Other duties may be assigned from time to time as desired by the BankQualificationEssential GraduateDesired Post Graduate in any fieldDesired Experience in BankingDesired skills and competenciesGood knowledge of the geographical areaExperience in banking as well as exposure to banking products is desiredCommunication skills with good command over English and Local Language is mandatoryWorking knowledge of PPTs and understanding of MIS.Disciplined on the compliance and Audit part and knowledge of the product being handledGood co-ordination and networking skillsSales Experience desired, though not mandatory

Keyskills :
banking sales etailbanking relationshipmanager serviceofficer customermanager loan

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