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Customer Service Advisor

2.00 to 6.00 Years   Vadodara   21 Dec, 2020
PMC
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaCustomer Service (International),Sales / BD
EmploymentTypeFull-time

Job Description

The Role

Support services provide high quality operational and technical application and systems support to PMC s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call.

As our support team is co-located in the UK and India, cross cultural awareness, and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.

Requirements
  • Excellent verbal communication skills fluency in English language
  • Experience in either a technical or customer service support environment, preferably high-volume inbound calls
  • Excellent interpersonal and communication skills
  • Extensive problem-solving skills
  • Must be willing to work in 24*7 environment

Why shoul you apply

  • You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes.
  • We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
  • Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!
  • At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.
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Keyskills :
salescommunication skillscustomer service operationsit supportemployee benefitsservice operationssupport servicesverbal communicationproblem solvingsellingretail businessenglish languagecareer opportunitiescustomer satisfactionaccountscultu

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