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Customer Support Specialist

3.00 to 8.00 Years   Vadodara   12 Oct, 2020
ABB
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaCustomer Service (International),Sales / BD
EmploymentTypeFull-time

Job Description

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. ABB Turbocharging manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off-highway vehicles. We focus on how to help our customers today, while driving innovation in anticipation of future challenges.This is a Customer Support Specialist role, reporting to the Customer Support Manager in Business Area Industrial Automation located in Vadodara and will be responsible for providing internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinating with relevant resources to have complete case ownership to increase customer satisfaction.Your responsibilities

  • Providing support to Local Divisions (LDs) on process Spare Part Quotes for enquiries received directly or through EUS or service coordinators and registering enquiries in ATURB and ERP.
  • Ensuring correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms, texts, export checks etc.
  • Providing support to LDs on order booking in local ERPs which are received directly or through EUS or service coordinators.
  • Booking orders in LDs local ERP, ensuring correct spare part delivery to correct address and on time as per customer s requirement and agreed commercial terms.
  • Supporting LD on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock.
  • Claiming all applicable discounts from CHTUS including booking of purchase orders in LD s ERP and supporting local team in importing the parts if required.
  • Ensuring timely invoicing of the sales orders after the delivery of goods, collection and booking of all relevant costs.
  • Supporting LDs in maintaining the master data.
  • Living ABB s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
  • B.Tech / B.E. Mechanical with minimum 3 years of experience or Diploma Mechanical with 5 years of experience.
  • Minimum 3 years of work experience in order handling, preferably in dealing with international customers or suppliers.
  • Expertise in computer skills, office 365. excel, word, ppt.
  • Basic SAP knowledge and experience of SD/MM module.
  • Good in verbal and written communication.
  • Willing to work in odd and extended hours.
  • Firm attitude towards delivering end to end high quality services and customer satisfaction.
  • Should have good interpersonal skills and be able to deal and respect different cultures across the globe.
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Keyskills :
customer supportcustomer relationsdeliverysaleswarrantysales ordercomputer skillspurchase ordersinterpersonal skillsindustrial automation

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