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L3 Application Support Analyst

5.00 to 9.00 Years   Vadodara   21 Dec, 2020
PMC
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

The Role

PMC is a specialist, independent, and highly regarded consultancy, delivering retail solutions to clients across the high street. They are a growing organization, team-focused, powered by the people and unequalled in support and testing services to clients. They have the opportunity for an enthusiastic Application Support Analyst to join their Support team in India.

This is a L3 Application Support Analyst role with the aim being to gain all required skills following completion of training. You will work within a growing application support team, who provides an unrivalled 1 st , 2 nd , and 3rd line support proposition to their customers retail IT systems. The teams are highly skilled but continue to develop and enhance their skill sets in line with career aspiration. The successful candidate will be mentored and trained in Retail-J and other EPOS systems as required and will liaise directly with customers offering reassurance that their incident can be resolved, and then prove it!

Requirements
  • Provide primarily 3 rd line support, 2 nd line support, and some 1 st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents.
  • At least two years experience providing 2 nd /3 rd line application technical support in a busy team environment, ideally supporting external customers.
  • Some experience working with database technologies with the ability to write SQL queries understanding database terms such as a table, column, index etc.
  • Excellent communication skills and strong customer service ethos.
  • Proven ability to learn new skills and pick up new technologies quickly.
  • Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion.
  • Any experience with Microsoft AX 2012 POS software is highly desirable
  • Knowledge of UK retail IT systems, ideally Retail-J and/or Enactor, X Store, Microsoft AX 2012 POS
  • Must be willing to work in 24x7 environment and for being on-call to support our client base, ensure sufficient coverage and meet the needs of the business .

Why should you apply

  • You will get exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes.
  • We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
  • Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!
  • At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.
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Keyskills :
unixemployee benefitstechnical supportit supportapplication support24x73rd line supportcustomer servicecommunication skillscareproblem solvingcareer opportunitiessqlpostesting servicesslasql queriestroubleshootingpmc

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