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Job Location | Vadodara |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Advertising / MR / PR / Events |
Functional Area | Sales / BD |
EmploymentType | Full-time |
RESPONSIBILITIES
Operational and technical expert of the NISP platform and End to End GTC process and client specificities. This will include :
1. FTD/BAU Tracker ownership: Review FTD/BAU Tracker and make sure it is properly maintained.
2. BAU PROCESSES: Work with all teams to move a project from FTD to Refresh and BAU. Follow up on progress Review the draft BAU Process document before sending it to the onshore move to BAU coordinator and BAU production manager for sign off Support BAU production manager in SLA review and sign off.
3. COMMUNICATION: Status report for projects: Client Review calls (follow up issues/non issues) Client status report calls (provide status for projects) Alignment with NISP SME and Production team to deliver ONE message to FTD/BAU Production managers Coordinating with NISP Support team, NISP SME and GCLs on high severity issues.
4. TRACKING/PROGRESS: Understand SLA metrics /BAU Needs. Maintain and improve KPIs, Work on improving the D deliveries.
5. MANAGING RESOURCES: Manage a group of 10 to 15 resources to deliver against SLAs Coordinate the work with GTC feeders Production teams, GCLs to define workload and timings for change requests in BAU (BAU environment) Coordinate the work with Consultants / Project Managers to deliver new set up project or big redesign (Set up environment)
A LITTLE BIT ABOUT YOU
QUALIFICATIONS
Keyskills :
people management skillsstrong communication skillsdata flowconsumer goodsproblem solvingchange requestsproject managerspeople managementmanagement skillsproject managementresource managementprocess improvementpresentation skillsproduction ma