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| Job Location | Vijayawada |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
DEALER PROFITABILITYDeliverablesYearly Business Plan, Customer Retention, Qwik & Mech Bay Productivity, Bodyshop quality & efficiency, allied businessTools/MetricsWIN VIN, mEES, MAP+, Shield, RSA, VASMANPOWER CAPABILITYDeliverablesTraining Plan Development & Adherence, Training Scores, Training Module, CoTEK Inhouse TrainingTools/MetricsManpower Policy Circular, Yearly Training Circular, MILE Portal, SA & CRE OJT training modules, RV Analysis, Skill Matrix; Pantry, Cashier, Security Guard and P&D training modulesWORKSHOP PROCESS & MANAGEMENT SYSTEMDeliverablesBusiness Development Process, DMS, QLIKVIEW, Shop Floor Process, Dealer Role Holder Responsibility, Review & RecognitionTools/MetricsDIY Manual, DMS Hoto, RO Process, Parts, Revenue, SBE, Process Circular, CCM App, mTRAQ, QLIKVIEW, mPACT, TekAlert, TSB, SI, TEBINFRASTRUCTUREDeliverablesFacility e.g. building, signage, lighting, AC, Wi-Fi, housekeeping, pantry, amenities Uniform - e.g as per approved norms, grooming, hygieneTools/MetricsCDC Manual, Process CircularCUSTOMER SATISFACTIONDeliverablesEngagement/ Events, Customer Handling, CSI Score, CAPs, Social Media SentimentsTools/MetricsProcess Circular, Proprietary Study Report, DHC, TechM Report, Technical Query, Written Communication with Dealer, Social Media post handlingJob Segment: Automotive ,
Keyskills :
customer retentionshop floor customer handlingcomputer hardware body shopsocial media skill matrix