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Avaya T3 Engineer

5.00 to 10.00 Years   Vishakhapatnam   11 Jun, 2020
Inspiredge IT Solutions
Job LocationVishakhapatnam
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Implementation Experience on Avaya Aura UC Portfolio Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful. Experience in Avaya Aura Experience Portal and other Avaya products Implementation Experience on Avaya Aura CC Portfolio - AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful. Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management Session Manager/System Manager (SIP server) administration and routing configuration Session Border Controller administration and configuration Session Border Controller to Session Manager Routing configuration Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller Troubleshooting Data Feed issues between Call Management Server 3rd-party applications Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces Troubleshooting QoS on VOIP Networks after analyzing Wireshark/Network traces at each hop (Data/Voice end-point) on the network Troubleshooting Message Waiting Indicator (MWI) issues between Call Server and Messaging Server Troubleshooting 3rd-party CSTA protocols that are linked to OEM Application servers Phone or device registrations with Call Manager and SIP Server Troubleshooting SIP Server and Session Border Controller
Soft Skills Good communications skills (written and verbal) Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence. Comfortable to work in rotational shifts/Week offs ,

Keyskills :
callflow avayaaura softskills callmanager avayaproducts callmanagement utilityservices problemmanagement applicationservers implementationexperience cms oem wan sip ads pbx essionb dercontroller qo

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