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Lead HR Partner

3.00 to 6.00 Years   Vishakhapatnam   11 Mar, 2020
Convergys India Services Private limited
Job LocationVishakhapatnam
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!We are Hiring forLead - HR PartnerJob description

  • Drive and oversee all employee relations initiatives within the Process/Location/Center
  • Advise and support all parts of the business on employee relations matters related to CL 12 to 10 in order to ensure their effective management.
  • Prepare and analyze attrition rate, reasons and project the analysis to the management; Conduct Exit Interviews and analysis there on. Propose new initiatives and suggestions to the management to reduce attrition.
  • Design, develop various employee engagement programs and drives them effectively.
  • Deepen Employee engagement, feedback mechanism and improve 2 way communications at Practitioner level.
  • Proactively identify employee concerns and address them or point them to right teams. Facilitate steps to Reduce employee grievances
  • Responsible for handling any escalations in employee issues or concerns in an efficient and ethical manner
  • Provide counseling to employees who have resigned and find ways to retain them.
  • Coordinate with Operations on Monthly, Quarterly and Annual Performance reviews.
  • Coordinate with management on Promotions and Merit increases during Annual appraisal.
  • Responsible for Competency Mapping and designing Skill matrix for all levels of employees. .
  • Conduct ESAT survey on half yearly and annual basis and present the reports and analysis to the management. .
  • Manage the employee relations effectively to ensure objectives are met.
  • Help foster a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
  • Integrate and synergize with other relevant teams to drive the objective of enhancing employee experience that deepens employee engagement leading to reduced attrition /meet attrition targets
  • Proficiency in MS Office.
  • Flexible to work in 24X7 shifts.
Regards,HR Team

Keyskills :
employeeengagement employeegrievances hr ead partner

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