hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Quality Analyst

1.00 to 6.00 Years   Vishakhapatnam   06 Feb, 2024
ZG STAFFING SOLUTIONS
Job LocationVishakhapatnam
EducationNot Mentioned
SalaryRs 3.5 - 7 Lakh/Yr
IndustryTravel / Tourism
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:
    • Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process.
    • Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies.
    • Design and document standard practices to be carried out- business processes.
    • Work closely with all functions for consistent delivery of service standard.
    • Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs.
    • Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement.
    • Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards.
    • Attention to detail in supporting management reporting with clear and concise data handling and presentation.
    • Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards.
    • Leverage quality tools and techniques to effectively disseminate knowledge on the floor.
    • Incorporate & establish TQ standards across all LOBs in the span. To identify root causes of variances in metrics (if any)
    • Responsible for leading, motivating and supervising the team of Quality analysts.
    Key skills & knowledge:
    • Overall, 2 years of experience with 1 year of relevant Experience.
    • Good Quality domain knowledge & Tool management.
    • Analytical, logical, reasoning & numerical ability.
    • Ability to interact with internal and external stake holders.
    • Excellent oral & written communication skills.
    • Expert in Excel & PowerPoint.
    • Knowledge of basic life insurance terminology.
    • Graduate in any discipline.
    • Good People Management skills.
    Educational Qualification:GraduateDisclaimer: -Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.Location:IND Visakhapatnam - SRK Destiny, 6th & 7th Flr

Keyskills :
voice processcustomer care

APPLY NOW

Quality Analyst Related Jobs

© 2019 Hireejobs All Rights Reserved