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Job Location | Chandigarh |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Technical Support / Helpdesk |
EmploymentType | Full-time |
Description
Position: Escalation Engineer
Location: Bangalore / Chandigarh, India
The Escalation Engineer will report to the Escalation Manager. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.
Customer Services department is responsible for providing troubleshooting and advanced technical support services to a wide range of internal and external clients across many industries. We are responsible for keeping our customers network protected and ensure that their issues are taken care of right from deployment to adding new licenses. Our main objective will be to delight our customers so that we have high retention and upsell opportunities with our clients.
Responsibilities/What You ll Do
Qualifications/Your Background
Keyskills :
windowstechnical supportactive directorytroubleshootingmailweb servercomputer sciencenetwork securitysupport servicesexternal clientsoperating systemstraining programssupport engineersenterprise networkserver administrationauthentication sy