Email Chat Support Executives

0.00 to 3.00 Years Chennai 18 Sep, 2020

Job Location	Chennai
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Description

Email / Chat Support Executives should respond to customer enquiries on behalf of the company. It is their responsibility to provide quality instructions or responses to be able to resolve the customer s issue.

Responsibilities:

Includes but not limited to:

Answer emails / chats received from the subscribers across the globe and resolved their queries and complaints daily
Ensure that all the email / Chat communication activities are performed in accordance with the company policies
Will be required to Multi-task and handle 2-3 chats simultaneously

Required Skills:

Excellent Communication (Written)
Should be flexible with shifts (6 days working. Rotational shifts Morning, Afternoon and Night)
Emails and Chat customer support experience is preferred
Able to work independently and efficiently to meet deadlines
Self-Motivated, Detail-oriented and organised
Typing Proficiency: 40-50 wpm

Keyskills :
advertisingbackupbillingcomcompetitive analysisvisual foxprocustomer supportsoftware servicestechnical analysisphotographic memoryinterpersonal skillschatsalesemailfoxprotrainingsoftwarebusinessanalysis

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Email Chat Support Executives

Job Description

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