| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Finance and Accounting Process works on accounting processes from regions including America, Europe, Africa and Asia. The team has an active participation in the corporate drive for process standardization and enhancements, which has resulted in higher efficiencies, uniformity of accounting practices and quality & consistent management reporting.Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.Show More Key responsibilitiesMaintain the Cloud Contact Center and Dialler Application used for Campaign Management. Run day-to-day Admin activity of Dialler Campaigns thru extracting, running and maintaining call lists for GSC voice teams. Check, Validate and Track records of the daily campaign downloads from Get Paid and format accordingly for the Campaign. Manage mapping of Skill groups and Teams in Cloud Contact Centre to ensure routing of the campaign accounts to the correct teams and members Check/Track the Workload Completion, redefine / amend and reallocate the accounts to agents as business needs. Map the Collector to the Analyst and track allocations to collectors Extract the calling file from Get Paid (Download Feed). Assign the Dialler ids and check on concurrency of users. Design the campaign, call tables and Dialler rules based on pacing, mode, and frequency. Efficiently manage and run the dialler and flush campaigns accordingly. Participate on weekly or bi-weekly campaign management results and staffing review meetings with management and identifying risks based on historical performance trends. Run special campaigns as business needs and requirements are set during daily campaign runs Track, analyse and report contact centre and agent performance with reports from different sources Analyse and report historical data and trends and generate long-term and short-term forecasts forecast models Monitor real-time CISCO Adherence Alerts and Agent Availability Maintain Calabrio recording lists to ensures calls are captured. Show More We are looking forUniversity qualification (Accounting/Finance preferred) At least 2 years contact centre experience, preferably in command centre/workforcemanagement role Microsoft office (Excel is a must) End to end collections/OTC process understanding SAP knowledge Dialler management experience Knowledge on collections tool Workforce Management and Floor SupportShow More,
Keyskills :
contact centerbasiscampaign managementworking environmentemployee engagementcustomer relationsaccountsworkforce managementresearchreportingmicrosoft officemusic makingprocess standardization