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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.Key Responsibilities:Manage medium/high/critical severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLAProvide root cause analysis for medium/high/critical severity issues, ensure all follow up action points are carried outPrimarily responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLAs. Tracks the adherence to SLAs / OLAs.Accountable for identifying and implementing the service improvement programs to improve the overall stability of the application. Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents.Accountable for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc. Accountable for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc.)Responsible to proactively identify the risks in the application and manage the mitigation actions. Accountable for managing, tracking and timely closure of risks and other compliance related issues in Riskwise (Information Security risks) & EORP (Operational Risks).Review Production Support documentation and update of contingency (DR/BCP) documentation and processes.Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.Provide management support in cross-training and knowledge transfer activities within support teamsFully accountable in incident, problem, change and risk management which relates to the production application/system.Skills & Attributes:Must have:1. Working experience > 12 years2. Sounds strong in the technical knowledge such as either on Oracle, PL/SQL, MS SQL, Java, Web Sphere, MQ, Windows or Linux platform.3. Support experience minimum 7 years.4. Good in the stakeholders communication and experience in the vendor management, able to liaise at the management level.5. Plays as people manager to conduct the team performance appraisal, career growth and staff administrative.Nice to have:
Keyskills :
salestechnical supportslacustomer relationsdeliveryroot cause analysisenvironmental impact assessmentms sqlroot causerisk managementdata conversion