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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Residentisl Underwriting - US Mortgage L11 - Chennai
US Mortgage experience only
Team Handling experience (Should be TL on paper)
Night Shifts
Notice period Max 45 months
Responsibilities/Authorities Manage Operations from process & measurement standpoint Set and assess representative s performance expectations and performance, and create individual action plans Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.
Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs Assist with scheduling and forecasting of staff to maintain optimal service provided Develop reward and recognition programs for teams Present current customer issues, trends, and recommended solutions to management Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center Manage escalated customer enquiries / complaints Unique Knowledge & Skill Requirement Strong people management skills to manage and motivate a team of individuals in a normally hectic, high volume service center environment Effective coaching and supervisory skills Industry understanding & detailed knowledge of processes, work methods, procedures & policies Strong organizational, management, and team building skills Strong internet and computer literacy skills Keyskills : Company Profile
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Keyskills :
people management skillscustomer service training us mortgageteam handling team buildingsummary reports customer servicepeople m