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WalkIn for Customer Service Executive

0.00 to 4.00 Years   Chennai   21 Oct, 2019
Atria Convergence Technologies Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings from Act Corp!This is to inform you, we have shortlisted your profile for further rounds of interview. Please find the below mentioned Job Description & Venue Details:Work location: T NagarSalary: As per company standardsExperience: 0-4 YearsQualification: Any GraduateVenue Details:Walk-in Date: 21st-31st Oct19Walk in Location:Atria Convergence Technologies Ltd,TVH Belicia Towers, Tower 1, 10th floor,Block no 94, MRC Nagar Chennai, Tamil Nadu-600028.Walk-in Timings: 10 AM- 1 PMPlease Note the candidate should know 3 languages English & Tamil being mandatory. The third language can be Hindi or Kannada.Purpose of the role:The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.Role Description:

  1. To provide customer satisfaction on every call / e-mail.
  2. To ensure closure of the ticket / e-mail within the prescribed TAT
  3. To provide speedy resolution
  4. Willingness to work in rotational offs & rotational Shifts
  5. To resolves product or service problems by clarifying the customers complaint.
Key Result Area:This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.Role has high impact in ensuring superior quality of the service and thereby improving customer experience and satisfaction.Desired Skills:
  1. Good communication skills
  2. Customer Sensitivity
  3. Orientation towards Execution Excellence/Do it Right
  4. Situation Handling
  5. Working Together
  6. Punctuality, Discipline
  7. Quality consciousness.
Contact Person: Ms. Lipsita DasInterested candidates shall send their resume at: lipsita.das@actcorp.in
  • Job Location: Atria Convergence Technologies Ltd, TVH Belicia Towers, Tower 1, 10th floor,Block no 94, MRC Nagar Chennai, Tamil Nadu-600028
  • Start Date: 21-Oct-2019
  • End Date: 31-Oct-2019

Keyskills :
ustomer support voice process customer service query resolution customer handling

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