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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Customer Service (Domestic) |
EmploymentType | Full-time |
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative We are looking for smart professionals with a great attitude to make every single client interaction delightful. Experience Range- 0 to 2 Yrs Roles & Responsibilities: Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle time & Customer Effort Maintain Internal & Client level delivery quality on calls, chats & email conversations Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Identify, share and support operational improvements Qualifications: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) B.Tech/MBA with minimum 6 months of relevant experience,
Keyskills :
customer servicesalesbillingcustomer relationsaccountsservice levelservice deliveryclient interactioncustomer satisfactionhr servicesclient servicebscecomathsemailadherenceoperations