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General Manager|REMS|Gurugram

5.00 to 10.00 Years   Gurugram   14 May, 2021
Colliers International India Property Service Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Managing portfolio for the sites located in Gurgaon region and setting up standard for maintaining good service level.
  • Improving operational systems, processes and policies in support of companys goal, specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Overseeing business operations, thereby achieving increased growth and set targets. At the same time analysing industry changes that can indirectly influence the business.
  • Driving initiatives that contribute to longterm operational excellence.
  • Holding calls with Site Leads for discussing & ensuring all issues, gaps, observations including vacant positions are identified on time and pursuing status on receivables, SOPs implementation & trainings held.
  • Carrying out periodical onsite audits and reviewing the same such as Engineering Audits, Soft Services Audits, EHS Audits, Policies & Procedures Audits and Statutory Compliance Audits.
  • Conducting Monthly, Quarterly and Annual business reviews with client and ensuring client satisfaction and resolving issues which are likely to lead to disgruntled client retention, prompt and courteous response to client requests.
  • Coordinating for vendor selection, setting up transition activity with client & internal team, asset mustering, phase manner staff deployment and so on.
  • Overseeing that respective sites invoices are submitted to client on time and following with respective clients for payment.
  • Implementing best practices at sites and documenting the same for review meetings.
  • Aligning team with organization s vison and goals hence creating and sustaining a dynamic environment that fosters development opportunities.
  • KRAs are subjected to change on basis of business requirements.
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Keyskills :
soft servicesservice levelaudit compliancebusiness processclient retentionvendor selectionresolving issuesinformation flowbusiness operationsclient satisfactionstatutory compliancemanagement reportingoperational excellenceehssetkrasvendor

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