Implementation Project Manager

Job Description

The Implementation Project Manager (IPM) reports to the Team Manager within the SID business unit. The IPM takes the overall responsibility & project manages the travel implementation project (offline & online) of our local and global clients either as part of a larger client project or a standalone implementation including moves, expansions, closures and ad hoc projects as required by the business.Job Description / Key ResponsibilitiesManage the full end-to-end customer on-boarding process focusing on the implementation of local market projects utilizing S.I.D. project documents (E.g. OneForm, OnePlan, Project Scope, WSR, Global Test Plan etc.) and following the global implementation on boarding process.Be the single point of contact for the project team during the implementation process.Ensures the Onboarding process is followed (Pre-assessment through to Post-implementation stage).Leads the (local) Joint Planning meetings face to face or conference call depending on client requirements.Ensures all project members are aware of their roles & responsibilities and leads weekly project calls, including agenda and call notes, with clear actions and responsibilities.During Regional & Global Implementations, attends (or leads) calls as required - produces relevant updates & deliver actions required by deadlines provided by Regional or Global IPMs.Ensures the project remains on track, all tasks completed within deadline. Update OnePlan and OneForm accordingly.Accurate and Timely updates of SalesForce REQs and Weekly Status Report.Proactively manages project risk assessment and management including clear and timely escalations as required for support and resolution.Coordinates technical set ups with technical teams, T.I.M. and telephony department.Execute & drive readiness assessment. Coordinate end to end testing with Traveler Care operations teamProvides input for communication strategy to Sales/CGM for review with customer.Conducts post implementation meeting and handover to Traveler Care & CGM.Shares ideas to improve implementation procedures/timelines.Provide support during sales bid process (as assigned by team manager)Key Qualifications / Skills:English language required.Strong project management, leadership and analytical skills.Ability to lead client meetings & create presentations.Confident & persuasive.Always demonstrates professional attitude .Commercial awareness, influencing and strong relationship building skills.Ability to work independently whilst contributing to the overall team objectives.Ability to run multiple projects simultaneously while prioritizing deliverablesCapacity to work virtually and strong organizational skills.Ability to drive change in the face of possible resistance.Excellent communicator at all levels both written and oral.Effective time management, multi-tasking prioritization skills.High degree of problem solving and decision-making and ability to adapt to changing prioritiesAbility to perform in complex cross-functional, global, business environmentStrong interpersonal and communication skills, work well in a team environment, able to work in diverse environments and adhere to highest ethical standards.Flexibility and the ability to adapt to change.Strong active listening and facilitation skills.Flexibility and willingness to work in a global environment and adapt to different time zones LocationIndia - Haryana - Gurgaon It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. ,

Keyskills :
customer relationsdeliveryreportingproject management