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NOC Assistant Manager

4.00 to 5.00 Years   Gurugram   23 Oct, 2020
M/s orange business services
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Coach, train and develop staff on current and future operational/network requirements under guidance of NOC managars and ensure team proficiency in 24 x7 surveillance of our network.
  • Consistently direct the team to provide efficient handling of cases and to document outages and issues appropriately.
  • Execute, trigger and follow up all required actions to restore normal services.
  • To ensure that all requisite customer entities within the company are advised of outage and repair status.
  • Constantly monitor and guide team towards compliance to procedures, performance targets and overall KPIs set for the Department. Support the NOC managers in implementing initiatives performance enhancing initiatives.
  • Assist the Network Operations Manager, ENTMC in the design and implementation of the required plans to ensure meeting consistently high levels of business targets.
  • Enforce adherence to company policies, processes and procedures to eliminate non-compliance.
  • Conduct employee performance reviews in accordance with the HR policies.
  • Develop progress reports and statistical reports as required, for management review.
  • Provide second level support to the Network front line staff when required.
  • Provide network operations feedback to the ENTMC management team.
  • Actively participate and support NOC managers on Network related Projects planning and inplementation
  • Handling a role of NOC Duty manager to support all internal / external stakeholders during major incidents or network crisis.
  • Manage and work with in the OINIS operations on Network Performance and Network Evolution to improve efficiency.
  • Provide Reports, solutions and or recommendations to the Network Operations Manager and other OINIS Operational support entities regarding procedures and software/hardware improvements that would result in improving the Quality of Service of the network.
  • Provide Reports, solutions and recommendations to the Network Operations Manager and other OINIS Operational support entities following major network outages / incidents.
  • Coordinate high impact and major changes on the network, to ensure successful change management with minimal interruption to the customers.
  • Take Ownership for all issues escalated to Managers until their full restoration.
  • Constantly monitor and identify means that would maximize Network Availability so as to meet and exceed availability targets for both Network and System Platforms.
  • Ensure smooth execution of the ENTMC NOC Disaster Recovery Process during a disaster situation that may result in unavailability of either the primary or secondary NOC site.
about youknowledge and abilities
  • Service oriented; customer focused, with the ability to resolve complex issues through a systematic and methodical approach.
  • Provide continuous world-class quality of service ensuing highest focus on Customer & Network fault resolution with an adequate sense of urgency.
  • Good interpersonal skills.
  • Good time management, organizational and communication skills
  • Ability to work under pressure.
  • Ability to deal with multiple tasks.
  • Ability to coach and mentor peers and subordinates
  • Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
  • Presentation skills
  • Ability to build relationships with peer and management levels
  • Proactive, self motivated and determined attitude.
  • Excellent problem solving skills are necessary.
  • Team working spirit
  • Tenacity.
  • Flexibility in terms of working hours.
  • Proficiency in English. Possession of Multi-lingual skills is an asset.
additional informationEducational qualification : Engineering / Telecommunications / Business Management Degree or equivalent.Experience of Minimum 10 years with large telecom or service providers in global business enviornment including 4-5 years in a role of Team LeaderSolid work exposure in at least two or more of the following platforms and inductrial sectors .Nortel , Cisco , Alcatel , Italtel , Juniper, Large Scale Network.,

Keyskills :
salesmisaccountstatbankingquality of servicecustomer focusproblem solvingtime managementfault resolutionchange managementdisaster recovery

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