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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | SBU Head / CEO / Director |
| EmploymentType | Full-time |
The VP of Operations will be responsible for leading the operations teams at PlanetSpark and ensuring that the right processes and systems are built to support the hyper-aggressive scale-up plan.Your Roles and Responsibilities:1) Class Operations:- Ensuring 100% smooth class operations through attendance, teacher leave, student leave and absence capture on PlanetSpark LMS- Conceptualising tech interventions and features to bring out smooth PlanetSpark online class operations- Regular Ops training for teachers2) Product led operational efficiency- Identify levers for operational efficiency across different parts of the value chain- Work with the product team to design and deploy product-led solutions3) Tickets Resolution and Reduction:- Analyse ticket trends and conceptualize tech interventions to reduce the tickets- Streamlining Teacher Ops processes and make them tech-driven instead of manual- Agree and drive teacher ticket closure TAT with key stakeholders- Work with Agents to have 100% same day ticket closure rate4) Teacher Payout:- Automate teacher payout process by eliminating all human intervention5) Enrolment Punching :- Ensure 100% accurate enrolment punching for fresh and renewal enrolments- Audit and Ensure data accuracy of number of classes, duration, classes/wk, parent details - Ensure Timely enrolment approval by Accounts, teachers and line managers6) CRM Management:- Ensure pre-agreed lead flow and lead share for all sales managers and counselors as per their targets- Re-use and redistribute used leads to training teams- Sales and Demo CRM Tracking and Monitoring- Sales and Demo CRM Improvements- Sales Pipeline Channelizing- Ensure 0% lead wastageWhat Are We Looking For - MBA or BTech from tier-1 institutes (IIMs / ISB / IITs) - 8 to 12 years of work experience in leading complex operations teams at consumer tech startups- MUST have worked in tech and data-led operations- Excellent analytical and problem-solving ability- Ability to drive large teamsWhat are the behavioral attributes that we are looking for - A keen desire to build products for a fast-growing Series B funded startup- An apparent Founders mindset i.e. A mindset where the person can own up operations and shape it independently like a Founder,
Keyskills :
project managementautomationcost controldeliveryltdproblem solvingpublic speakingcreative writingcommunication skillsoperational efficiencystandup comedy