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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD,General / Other Software |
| EmploymentType | Full-time |
Description The Product Operations Manager is a highly analytical individual with outstanding communication skills , management skills , a deep passion for Client service and Technology , enabling Product and Solution delivery , including Service/Implementation and Client adoption. Product Operations Manager s main task will be to analyze , communicate and develop ChatBots by using in- house tools. The job requires extensive domain research and development of respective data/conversational flow
Responsibilities Product Operations Manager will analyze products , solutions , and features and continuously study the already existing ChatBots in the market Oversee full logistics management , support services and client relations Will be responsible for creation and delivery of all client- facing solution communications associated with products , solutions , and features , including communicating dates and maintenance windows Forecast , hire and train as needed for customer support and logistics while chatbot onboarding. Understanding the perspective of the client and taking actions to integrate their needs for solutions Participates in root cause , analyze , create and deliver business and client communications as needed based on the outcome Develop the in- house ChatBot by improving its efficiency using the in- house platform Maintenance of the in- house ChatBot deployed at the Client Site by monitoring its performance Leveraging best practices to enable the business to achieve scale and efficiency targets while enhancing the experience; overseeing relationship building with our clients. Understand customer needs and priorities to carry out operational planning and to set , execute and deliver upon expectations with timeliness and quality Identify improvement areas after testing and suggest and execute upon process changes required Qualifications 2+ years of experience working in a product or IT operations or Business Analysis , Service preferably in the high tech industry. Good analytical abilities and logical thinking Excellent writing skills to prepare detailed data/conversational flow Must be efficient in handling/working on technology- based tools The ability to conduct market research Ability to communicate diverse client and associate end- user requirements
,Keyskills :
salesdeliverycustomer relationsmarketingmanagementresearchdevelopmentroot causeit operationswriting skillsmarket researchcustomer supportsupport servicesclient relationsbusiness analysismanagement skillssolution deliveryuser requirements