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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | ERP / CRM |
| EmploymentType | Full-time |
ExperienceRole: SAP CRM Functional Exp: Minimum 7 yearBase Location: Gurgaon Skills specification Should have hands on experience in Design, Configuration, Implementation and Support on SAP CRM. 6. X/ 7. xShould have strong End- To- End implementation and support experience Exposure in SAP CRM Service (Service level Agreement and Contract, Service Order Management, Service Resource Management , Complaint & Returns Management and E- Service)Should have strong CRM implementation experience for CIC/ Win- Client scenario Experience in preparing the Business Process blueprinting and architecting a solution for existing processes using SAP CRM and SAP R/ 3. Experience in Client handling, gathering business specification and Blue printShould have strong implementation experience in Telemarketing, Telesales, Marketing, Contract management & Campaign Management Experience in team coordination would be nice Sound skills in technical training Knowledge/ experience in best practices for software development (CMM, ISO) would be niceShould have hands on experience in SDLC Should have Ability to understand business processes & mine projects onsite, coupled with sound technical knowledge. Should have an excellent client interaction background with Smart, Innovative, Enthusiastic, Proactive Should have good communication skill
Keyskills :
eam coordination campaign management client interaction returns management sap crm service sap crm client handling resource management sap r3 order management business process contract management service level