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Urgent opening for Business Operations Senior Associate

3.00 to 5.00 Years   Gurugram   26 May, 2023
NTT Global Delivery Services Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Account Operations Team -Roles and Responsibilities
    • Contract/WBS Setup & maintenance
    • New deal initiation - Review & completion of the new CI transferred by the Delivery team into AO team s queue, which involves SOW review, SFDC validation, validating the cost model, staffing & rate card assignment as applicable.
    • Change request, renewal & COLA changes Change in the existing scope of contract, extension/renewal & a change request due to the COLA update, which may involve any/all required changes like WBS creation, change in TCV, Rate card, staffing & PO update etc. SFDC/PO/Ship-to/Billing calendar, these are non-financial changes in nature but updated via $0 CR as per system design.
    • Non-financial changes Delivery WBS modification/creation, TS Approver change, Partner function change, project/WBS description change, net term, invoice split, resource staffing etc.
    • Resource onboarding/offboarding in client system (account specific request).
    • Invoice enablement activities
    • Sharing weekly time verification and fortnightly expense report with delivery team.
    • Performing weekly & monthly time reconciliation between SAP & client system for non-IVLS accounts.
    • Sharing the reconciliation findings with delivery and coordination for timely correction to fix the possible variances for invoicing.
    • Perform time admin activity as and when required.
    • UNBB, ARC/RRC billing amount calculation on monthly basis.
    • Ensuring accuracy & timely billing of billable timesheet/expense.
    • Helping in calculation of invoice amount that cannot be done through SAP.
    • Preparation of supplementary sheets to be shared with client for invoicing support.
    • Pro-forma review and approval in SAP workflow.
    • Obtaining SOX approval for UNBB & AMB billing methods & sharing with billing/accounting.
    • Initiating change in billing attributes of an invoice as and when required.
    • SFDC ID validation & Mapping in Fiori/SAP
    • Creation of correct WBS structure per practice split in SFDC.
    • Validating the SAP practice & practice line detail against the SFDC ID.
    • Tracking missing SFDC in SAP for supported account
    • Highlight mismatch of data points b/w SFDC & SAP to finance leaders
    • Reporting and tracking
    • Regular monthly/fortnightly meetings with delivery team to provide them update about WIP and any other pending items, also check for any update on deals in pipeline & W@R items.
    • Tracking and coordination with delivery team to clear the unbilled amount and unpriced hours.
    • Tracking of PO fund against the billing amount.
    • Tracking of SOW/project end dates.
    • Tracking of COLA update and follow up for the COLA calculation sheet with FA/delivery.
    • Tracking of Work at Risk projects and ensure sign. Doc. is received as per ETA.
    • Tracking of NB08 hours and ensure they are moved to the appropriate WBS.
    • Continuous Process Improvements
    • Continuously working with cross functional teams to improve and standardize operational and finance processes e.g., sign on date selection, NTE, cost model, exception tracker etc.
    • SME and UAT support for technical process enhancements
    • Acquired company integration in SAP
    • Blueprinting of SAP project setup structure by analysing acquired company s data process & system
    • Mock testing for setup integration
    • Manually data migration for setup before go-live as needed
    • Providing continuous training of setup & invoice enablement process to acquired company s business & finance teams
    • Hypercare support post go-live of the integration on SAP platform
    Job Segment: ERP, SAP, Technology ,

Keyskills :
resource staffingcustomer relationsqualityinsurancemisdata migration

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