VMock - Client Success Manager

Job Description

CANDIDATES FROM TIER 1 COLLEGES SHOULD ONLY APPLYAbout the Company:VMock aims to empower students and professionals along with the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities students & alumni and their career centers use our products to accelerate their career goals.Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high-caliber team members.VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity orVeteran status.We have offices in Gurugram and Palo Alto.Job BriefWe are looking for a success-driven Manager who is an expert in managing key clients and ensuring that they are satisfied with the services provided, identifying new business opportunities for key clients, and improvisation upon the areas of dissatisfaction/concerns if any. To work with technical teams on Client needs, product enhancements and solve any issues that arise within defined SLAsWhat will you Do - Liaising with University Career Services divisions to gather and understand their requirements- Give product demo to clients ( i.e. Can explain the value of the product, Manage and set the clients expectation)- Play a key role in Revenue Generation through the clients assigned and Retention of the key accounts- Stakeholder and Client management, with a focus on relationship building and ensuring product success- Drive product adoption with an ability to Cross-Sell/UP Sell- Forecast and track key account metrics to derive insights and build a success plan with appropriately identified objectives, milestones, and metrics needed to achieve them- Work closely with product teams and business disciplines as a bridge and get the customization of VMocks offerings as per client requirements- Develop technical domain expertise and formulate strategies to drive user engagement- Owning post-sales account management and communication for key accounts across the globe- Responsible for regular data analysis and proper maintenance of records, So that data can be shared as when required by upper management or clients- Design presentations for client deliverables/presentationsWhat you should have - Full time MBA from a top business school in India or abroad- Post MBA experience should be 2+ years- B.Tech / BE Preferred- Prior experience in geographies like US or Europe preferred- Excellent communication and presentation skills to formulate & articulate technical, financial and value points- Strong technical skills and capabilities to understand business applications, analytics, and platform technologies- Candidates having a bent of technology with a sales mindset preferred- Ability to independently develop expertise in new emerging technologies- Data-driven with exceptional analytical and problem-solving skills- Candidate will be required to work in full capacity in evening shift (3 pm - 12 am) to work with US clients,

Keyskills :
new businessequal employment opportunityproduct adoptiondata analysistechnical skillsbusiness schoolsnew business opportunitieskey accountsclient managementkey accountproblem solving