Assistant Front Desk Manager

Job Description

Posting Date Feb 11, 2020Job Number 20020312Job Category Rooms and Guest Services OperationsLocation JW Marriott Hotel Kolkata, 4A, Kolkata, West Bengal, India VIEW ON MAP Brand Marriott Hotels Resorts /JW MarriottSchedule Full-timeRelocation YesPosition Type ManagementStart Your Journey With UsMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .JOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and building mutual trust, respect, and cooperation among team members.Serves as a role model to demonstrate appropriate behaviors.Supports all day-to-day operations.Understands employee positions well enough to perform duties in employees absence.Coaches, counsels and encourages employees.Handles employee questions and concerns.Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.Guides daily Front Desk shift operations.Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk GoalsManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish your work.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Strives to improve service performance.Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.Supervises same day selling procedures to maximize room revenue and property occupancy.Understands the impact of Front Desk operations on the overall property financial goals and objectives.,

Keyskills :
front officecustomer service financefront desk meeting facilitationrole model guest serviceloss prevention