Associate Director - City Logistics Operations

Job Description

About FlipkartFlipkart is India s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.Launched in October 2007, Flipkart is known for its path-breaking services like Cash-onDelivery, No-Cost-EMI and 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way brands and MSME s do business online.About the role The incumbent will lead the zonal logistics operations (last mile and first mile). You will be responsible for creating world class last mile delivery operations capability for Non-Large in Flipkart. You will be accountable for creating and maintaining consistent feedback activities / mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements. Responsible for creating efficient last mile delivery solutions with maximum flexibility and minimized cost Build. You will also be driving First Mile KPIs About the team City Logistics is the First Mile and Last Mile business of Ekart which is delivering 20 million shipments a month to 17000+ pin codes across India. City Logistics delivers a consistent excellence in consumer experience by delivering reliably, providing industry best doorstep delivery experience and managing variability at scale. What you ll do: Mandate:

• Responsible for creating world class last mile delivery operations capability for Non-Large in Flipkart.
• Developing Culture toward Deep Customer Service orientation in terms of Handling, Response and Attitude towards customer.
• Responsible for creating efficient last mile delivery solution with maximum flexibility and minimized cost Build.
• Drive First Mile KPIs

Customer Focus:

• Responsible for customized enhanced delivery options to customer in terms of Goods handling, appointments etc.
• Responsible for customer delight in terms of Field Executive behavior towards customer.
• Build a culture of ownership, empowerment and customer obsession.

Business Focus:

• Define track and improve on key metrics pertaining to Non-Large delivery and customer delight in terms of delivery service.
• Responsible for world class Non-Large Handling system i.e. Van Design, Handling Equipment etc.
• Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.
• Drive continuous improvement and operationalize Business process Innovation. Work closely with other Business Units in Flipkart in the process of strategic decision making with respect to FKL.
• Work closely with ENG team to build strong technology/System/for FKL Delivery Operations.
• Financial budgeting & execution - PNL accountability of delivery operations pan India.
• Develop, mentor and motivate the team spread across locations to achieve higher goals.
• Make growth path/strategy for Business and team.
• People Management
• Motivate the team for continuous performance improvement and excellence
• Keep employee attrition to a minimum
• Create and maintain consistent feedback activities / mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements.
• Will be responsible For Zonal KPI matrix.
• Cost control & P & L of the region.
• New process implementations & Innovations.

What you ll need:

• B.E/B.Tech/MBA or any other similar qualification
• 10-16 years of relevant work experience in the supply chain domain including people management experience
• Deep understanding of Logistics operations in a highly scalable and available set-up
• Experience of managing teams and delivering high-quality deliverables on time.
• Experience with recruiting, coaching, mentoring and retaining the best technical talent
• Able to work with diverse teams which include design, product, technology.

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Keyskills :
financeadvisorycompliancereportingcustomer relationscustomer service orientationkey metricssupply chainteam buildingbusiness unitsproblem solvingstatements of work sow