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Lead, Business Development

8.00 to 10.00 Years   Kolkata   10 Dec, 2019
Standard Chartered Bank Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

About Standard CharteredWe are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesBusiness Driver

  • Deliver budgeted regional sales target and increase sales productivity
  • Segment focus, customer focus needs-based selling
  • Deepen customer relationship penetration through multi-product selling or bundles around anchor product
  • Drive and monitor regional sales strategies, create sales opportunities, evaluate effectiveness
  • Build and manage relationship with business partners / intermediaries / channels
Customer Experience
  • Drive the right sales culture and attitude
  • Operational quality manage sales controllable error, rejection, approval rate, TAT etc.
  • Continuous sales improvement effort, through active engagement with Product, Credit & Operations
  • Manage customer experience
Financial Objective
  • MIS accuracy and discipline
  • Effective capacity and cost management
People Management
  • Lead and manage a team of 4 7 Managers
  • The Right Coach
  • Engage every team member and build strong team work
  • Effective performance / scorecard / vintage mix management within budget, discipline in performance management
  • Identify and groom potential sales leaders
  • Upgrade people management skill constantly
  • Train staff to ensure implementation of product knowledge, soft skills and industry knowledge and ensure that they are updated on Bank initiatives
  • Monitor performance and provide continuous feedback to the team members
  • Drive a High performance culture in the team and create an environment that ensures that team members live the Valued Behaviors and follow the Code of Conduct
Customer Experience/Conduct/Sales Governance
  • Drive team to reduce TAT by reducing errors & bringing in process efficiencies
  • Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
  • Arm s Length directives and processes are followed
  • Ensure branding is as per approved norms and requirements
  • Compliance with regulatory requirements
  • Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles
  • Ensure rigor in performance management process is followed
  • Ensure complete adherence to Principles & Policy of Treating Customers Fairly
  • Ensure adherence to all the customer outcomes required by Financial Services Authority
Our Ideal Candidate
  • Minimum qualification should be Graduation. A post Graduation will be an added advantage
  • Sales experience of at-least 8 years in the Business Banking industry would be an advantage
  • Experience in handling Business Banking Asset products would be a pre-requisite
  • Good knowledge of the selected market and customer segments would be an advantage
  • Strong communication and negotiation skills with the ability to influence outcomes
  • Experience in managing a big workforce of approx 40 people will be an advantage
  • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages .,

Keyskills :
peoplemanagementskills customerdata regionalsales customerfocus peoplemanagement productknowledge financialservices randingidentitymarketing

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