People Manager

Job Description

Your Role and ResponsibilitiesYou should ensure responses and SLAs are met as per the scope of work. Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans to assigned resources. Assume management responsibility and delivery for the respective team, including adherence to all manager responsibilities associated with support delivery processes. Be an advocate for client satisfaction, demonstrating the importance of client satisfaction in both words and actions. Development and implementation of business strategies in relation to your business unit. Drive and support the implementation of center wide objectives. Create business policies and operational guidelines when requested. Resolve service and team/employee issues and set long term plans. Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives. Work with your team providing coaching, mentoring and recognizing top performance of your team to management, allowing them to progress where possible towards their career goals and aspirations. Manage and take ownership of escalated customer situations following defined management processes. Communicate directly with customers regarding any issues or questions associated with your teams performance. Responsible for providing direction to the employees, to positively promote the employees and help drive their career aspirations. Recommend innovative ways to improve productivity and reduce costs. Analyze data and perform a thorough Root Cause Analysis. Take new actions within and across teams, to improve quality and share best practices. Collaborate across multiple teams for process improvements and standardization. Act as a catalyst to drive adherence to all aspects support delivery processes. Administer IBM Human Resource processes in an effective and quality manner.Note: This role of the Delivery Manager would support European and /or US missions working hours.Required Technical and Professional ExpertiseTrained on Linux (Red Hat. SUSE etc.)Preferred Technical and Professional Expertise RHCE/RHCSA About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. Its a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, What else is possible GTS is the place for you!Your Life @ IBMWhat matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
accountsbasic business strategycoaching coreroot cause global deliveryaudio mastering