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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Role :SW/Application Tech Support PractitionerRole Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills :Reporting Design & DevelopmentGood To Have Skills :Reporting and AnalyticsJob Requirements :Key Responsibilities : This role reports directly to the Business Operations Reporting and Customer Experience Management Lead This role would have the below Roles Responsibilities to be performed out of BizOps Team Deliver timely standard operational reports excel-based or tool-based Identify drivers that positively/negatively affect the data Manage ad-hoc analysis and reporting requests Work with process Subject Matter Experts SMEs from each functional team Assist in designing insightful report views excel-based or tool-based or dashboards Provide regular and ad-hoc results interpretation to customers as requested Build and maintain customized Analysis Methodology Perform proactive analysis Utilize data to identify trends and opportunities for improvement Analyse trends, data, notes, root cause analysis etc Utilize tools to perform root cause analysis on factors impacting the business Work with other teams and stakeholders to identify opportunities to improve performance results,
Keyskills :
subject matter expertscustomer experience management root causecomplex systems business operationscustomer experience communicati